Singles' Day 7-Day Return Policy Well Handled by E-Commerce Sites, China Consumers Association Says
Yicai Global
/SOURCE : Yicai
Singles' Day 7-Day Return Policy Well Handled by E-Commerce Sites, China Consumers Association Says

(Yicai Global) Dec. 26 -- Of the products sold online during China's annual Singles' Day, the world's biggest online shopping promotion with revenues of USD17.7 billion this year, 96.7 percent of 184 return requests lodged under the seven-day hassle-free return policy were successful, a survey by the China Consumers Association found.

Of the six products for which refund requests were rejected, four were food and diapers, items expressly not covered under the seven-day hassle-free return policy set by e-commerce platforms. The seven-day return policy has been effectively operated by major e-commerce sites, the survey's results indicate.

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