(Yicai Global) Jan. 16 -- The Shanghai Consumer Council has sent a letter of inquiry to Apple Inc. and its Chinese arm after news broke that operating system updates can diminish older iPhones' performance, provoking resentment among Chinese consumers.
The council said yesterday that it has received questions and complaints from thousands of iPhone users. The organization demanded a reply from the Cupertino-based tech firm by Jan. 19.
Apple released iOS updates that allegedly slowed older iPhones without notifying or obtaining consent from users, the council said, calling for an explanation from the company on what steps it will take to rectify the problem.
Apple apologized for the debacle amid lawsuits and outrage last month. It slashed the price of out-of-warranty iPhone battery replacements through the end of this year "to address customers' concerns, to recognize their loyalty and to regain the trust of anyone who may have doubted Apple's intentions."