SF Express Parent, Cainiao Blame One Another for Delivery Disruptions
Yicai Global
/SOURCE : Yicai
SF Express Parent, Cainiao Blame One Another for Delivery Disruptions

(Yicai Global) June 2 -- Express courier services provider S.F. Holding Co. [SHE:002352] and logistics firm Cainiao Network Technology Co. have blamed one another for operational disruptions caused by breaks in data sharing this week.

SF said that Cainiao used information security as an excuse to selectively stop sending data to Hive Box, a smart package locker network, at 12.00 a.m. on June 1 in a targeted ban that made Hive Box unavailable to SF while other couriers' access remained intact.

Cainiao had said earlier that it would carry out logistics data safety upgrades for its entire network to protect consumers' privacy and improve cross-border online shopping and express package information verifications based on the security team's suggestions.

SF said that it had stopped transmitting its data to Cainiao in the morning of June 1 and by the middle of the day, the group was no longer sending logistics information on packages to online shopping platform Taobao. Cainiao said that it contacted SF with a sense of urgency regarding the sudden data interface interruption and suggested that Taobao shops should use other delivery firms.

After SF stopped sharing details, Taobao shops were unable to confirm whether buyers had received packages and buyers could not obtain real-time updates on their purchases' whereabouts.

Cainiao said that it had been notified by SF with an outline of plans for a suspension on May 31 at 6.00 p.m. Cainiao said that it aims to foster cooperative relationships rather than competition ones with all logistic partners to improve efficiency in China.

Cainiao Network Technology Co. is backed by several enterprises including Alibaba Group Holding Ltd. [NYSE:BABA], which holds a 51-percent stake.

Hive Box's developer, Shenzhen Hive Box Technology Co., was set up by five logistic service providers including SF in 2015. SF holds a 35-percent stake in the firm.

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Keywords: SF Express , Cainiao Network , LOGISTICS , Delivery Services