(Yicai Global) Dec. 28 -- China Food and Drug Administration held 'disciplinary interviews' with managers from popular online food service operators yesterday and called on platforms to follow the Administrative Measures Concerning Food Safety Supervision for Online Catering Services that will take effect Jan. 1.
Representatives from Ele.me, Baidu Waimai, Meituan-Dianping, Daojia, McDonald's, Yum! Brands and Sichuan HaiDiLao Catering attended meetings, China Central Television reported.
Some of the platforms have failed to fulfill their duties in seller screening and management, and in certain cases the quality of products sold online and offline was significantly different, said CFDA Deputy Director Sun Meijun.
Food safety control needs to be improved in delivery operations, and some companies failed to process consumer complaints in a timely fashion, constituting violations of consumer protection timeliness requirements, Sun said.
All sellers on online platforms must have at least one brick-and-mortar store licensed for selling food products, per the Administrative Measures Concerning Food Safety Supervision for Online Catering Services.
They must prepare food products on the premises and may not outsource processing, said Ma Chunliang, who heads one of the CFDA's food safety supervision departments. The quality and quantity of products sold online and offline should be consistent to safeguard consumers' interests, Ma said.
The measures clarified responsibilities and duties of platform operators, catering service providers, deliverymen and regulatory bodies and outlined penalty provisions.