Chinese Consumers Suspect Online Retail, Travel Platforms of Price Optimization
Dou Shicong
/SOURCE : yicai
Chinese Consumers Suspect Online Retail, Travel Platforms of Price Optimization
(Yicai Global) March 27 -- A majority of Chinese consumers say that online retail platforms,  including those for travel bookings and ride-hailing, optimize pricing in order to make them pay as much as possible./n/n/n/n/nSome 88 percent of consumers believe that digital shopping platforms charge customized prices for each client by using Big Data to collect users' online behavior, according to a survey released today by the Beijing Consumers Association. Some 57 percent of them say that they have been subject to th phenomenon.

Platform operators usually defend their right to differentiate their offering while keeping the algorithms as business secrets, the report shows. Merchants often try to upsell by pushing notifications of more expensive products so it hard to determine if consumer rights are breached.

Survey participants suggested that a way to reduce unfair price optimizing would be strengthening supervion, tightening leglation, and enhancing consumers' awareness of the sue. E-commerce companies should also work toward more equal pricing conditions, they added. 

Editor: Emmi Laine

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Keywords: Beijing Consumer Association , Big Data