(Yicai Global) Nov. 19 -- A malfunction in China Eastern Airlines' app slashed the cost of its flights by as much as 99 percent on the morning of Nov. 17.
First-class round trips between Wuxi in eastern Jiangsu province and Kunming in southwestern Yunnan fell to as little as CNY400 (USD57.60). The Shanghai-based firm attributed the glitch to system maintenance, adding in a statement that it would honor all tickets sold during the period.
Tickets sold in such circumstances should be valid, Han Jun, a lawyer at Kangda Law Firm in Beijing, told Beijing Youth Daily. Both parties enter into a contract when the user pays and prints the tickets, he added. China Eastern's situation would not constitute an invalid deal in contract law.
One user bought first-class round-trip tickets from Shanghai to Guangzhou for CNY680, including tax. "I still regard it as pie in the sky and cannot believe it is true," he told the newspaper.
The airline will also select some of the ticket buyers to attend a ceremony on Nov. 30 marking the integration of the company's passenger services system with the brand-new Airbus A350 XWB plane.
Editor: William Clegg