(Yicai Global) Oct. 13 -- The China Consumers Association have issued a series of guidelines to closely monitor Korean tech giant Samsung Electronics Co. [KRX:005930] as they recall the 190, 000 handsets sold in the country of their problematic Note7 smartphone.
Samsung should not refuse customers refunds or fail to exchange faulty phones that have been damaged or returned with missing or broken accessories. In addition, if a Note7 buyer has lost their receipt, they will not be refused a refund and the onus is on Samsung to check and confirm its sales records, the association said.
Those with or without contract phones will enjoy the same right of recall, and Samsung must offer customers a replacement mobile phone supplied within a reasonable period of time.
If customers want to exchange their phone, Samsung should offer another model of a comparable price and quality and supply data storage and transfer services, without compromising personal privacy.
All expenses arising from consumers returning their phone, such as postage and delivery costs shall be borne by Samsung (China) Investment Limited.
Samsung should also apologize to consumers for the various accidents the Note7 has caused and compensate them for their losses in line with relevant consumer protection laws and regulations.